Last updated January 13, 2024
Before 3 Hours of Appointment: If the client cancels more than 3 hours before the scheduled appointment, they will receive a full refund of the paid consultation fee.
Within 3 Hours of Appointment: If the client cancels within 3 hours of the scheduled appointment, a late cancellation fee of ₹100 will be charged. This fee will be transferred to the therapist/clinic’s bank account. The remaining consultation fee will be refunded to the client.
If the therpist cancels the appointment at any time, the client will receive a full refund of the paid consultation fee.
No Fee for Rescheduling: Clients can reschedule their appointments without any fee, provided the rescheduling is done more than 3 hours before the appointment time. Rescheduling within 3 hours of the appointment time is not allowed.
Limit on Rescheduling: Clients can reschedule an appointment up to 3 times. After the third rescheduling, the client will only have the option to cancel the appointment.
Refunds will be processed within 10 business days of cancellation. Please note that it may take additional time for the refund to appear in your account, depending on your bank. Refunds may be subject to processing fees or deductions as determined.
In case of disputes regarding cancellations, no-shows, and refunds, clients and doctors can contact our support team via app or mail to support@melth.care. A representative from Melth will mediate the dispute.
All cancellations and rescheduling notifications should be communicated through the Melth app or SMS. Ensure you receive a confirmation of the communication.
This policy allows therapists to efficiently manage appointment slots, ensuring every client gets the necessary care. If you require further assistance, please don't hesitate to reach out to our team.